Terms + Conditions

How Does Bounce Back Beauty® Work?

Bounce Back Beauty® provides professional massage therapy and manual lymphatic drainage services both in our Brentwood spa suite and via mobile appointments when available.

For in-suite visits, clients are welcomed into our private treatment space designed for comfort, calm, and personalized care.

For mobile services, your therapist will arrive with the massage table, linens, lotions, and music needed to create a professional experience in your home, hotel, or office.

All therapists operate with the highest level of professionalism and respect. We ask that all clients reciprocate the same standard of conduct.

Appointment & Arrival Policy

For in-suite appointments, please plan to arrive 10–15 minutes early to allow time to settle in and complete any intake updates.

Sessions begin and end at the scheduled time. Late arrivals may result in shortened session time to avoid impacting the next client. Full session fees still apply.

Cancellation & No-Show Policy

We understand that schedules can change. To best serve all clients, we require 24 hours’ notice to cancel or reschedule an appointment without charge.

Appointments canceled or rescheduled with less than 24 hours’ notice, as well as missed appointments (no-shows), will be charged in full.

Mobile Appointment Requirements

For in-home services, clients must provide:

• a safe, clean, smoke-free environment

• adequate space for table setup

• a quiet setting suitable for bodywork

• accessible parking within reasonable distance

Bounce Back Beauty® reserves the right to refuse or discontinue a session if the environment is deemed unsafe, unsanitary, or inappropriate. Full fees may apply.

Travel fees may apply based on location.

Health & Medical Disclaimer

Massage therapy and Manual Lymphatic Drainage (MLD) provided by Bounce Back Beauty® are non-medical wellness services and are not a substitute for medical care, diagnosis, or treatment.

Clients are responsible for:

• informing their therapist of all medical conditions

• disclosing recent surgeries or injuries

• obtaining physician clearance when appropriate (including post-operative and prenatal clients)

• following all post-surgical recovery protocols provided by their physician

Bounce Back Beauty® is not responsible for complications resulting from failure to follow medical guidance.

Post-Operative & Lymphatic Clients

Clients who are post-operative must:

• follow their surgeon’s recovery protocol

• obtain clearance when required

• bring compression garments if prescribed

Results vary by individual and cannot be guaranteed. Manual lymphatic drainage supports the body’s natural healing process but does not replace medical care.

Prenatal Clients

Prenatal massage is offered beginning in the second trimester only unless otherwise cleared by a physician.

Clients must inform Bounce Back Beauty® of any high-risk pregnancy conditions prior to booking.

Minor Policy (Under 18)

Clients under the age of 18 may receive services only with:

• written parental/guardian consent

• a parent or legal guardian present in the treatment room for the full session

Bounce Back Beauty® reserves the right to refuse service to minors at its discretion.

Professional Boundaries & Conduct

Bounce Back Beauty® maintains a strictly professional therapeutic environment.

Any inappropriate behavior, sexual remarks, harassment, or misconduct will result in:

• immediate termination of the session

• full session charge

• refusal of future services

Payment Policy

A valid payment method is required to secure all appointments.

By booking, clients authorize Bounce Back Beauty® to charge the card on file in accordance with the cancellation and no-show policy.

All sales are final unless otherwise stated.

Packages & Series (If Applicable)

Package sessions:

• are non-refundable

• are non-transferable unless approved

• must be used within the stated expiration period

Unused sessions after expiration are forfeited.

Illness & Wellness Policy

If you are experiencing:

• fever

• flu-like symptoms

• contagious illness

• active infection

please reschedule your appointment. Bounce Back Beauty® reserves the right to reschedule clients who arrive visibly ill for the safety of all clients.

Right to Refuse Service

Bounce Back Beauty® reserves the right to refuse or discontinue services at any time if:

• client health conditions make treatment unsafe

• the environment is unsafe (mobile)

• inappropriate conduct occurs

• professional boundaries are not respected

Location

In-Suite Address:
234 Oak Street, Suite 7
Brentwood, CA 94513